Refund Policy

Last Updated: August 1, 2025

We want you to be completely satisfied with your purchase. Because our products and services are digital and/or custom-made, please review our refund terms carefully.

1. Digital Products (Websites, Social Media Templates, Guides, and Other Downloads)

• All sales of digital products are final.

• Once a file or template has been delivered via email, download link, or platform access, we cannot issue refunds due to the nature of digital goods.

• If you experience technical issues accessing your purchase, we will work with you to ensure you receive the correct files in working order.

2. Custom Website Design & Development

• Due to the custom nature of website design and development, refunds are not available once work has begun.

• If you cancel before any design or development work has started, you may be eligible for a partial refund, minus any non-refundable deposit and time already invested in project planning.

• We offer up to 2 rounds of revisions per project to ensure you are satisfied with the final product. Additional revisions may incur an extra fee.

3. Social Media Post Creation (Custom Orders)

• Refunds are not provided for custom social media post designs once concepts have been delivered.

• If there is an error or oversight on our part, we will correct the design at no extra cost.

4. 360° Virtual Tours

• 360 VR tour bookings require a non-refundable deposit to secure your appointment.

• Cancellations made more than 48 hours before the scheduled shoot may be eligible for rescheduling without penalty.

• Cancellations made within 48 hours of the appointment will result in forfeiture of the deposit.

• If the service is incomplete due to technical or scheduling issues on our end, we will either reschedule or provide a partial refund at our discretion.

5. Exchanges

• We do not offer exchanges for digital products.

• For services, adjustments or revisions can be discussed within the agreed scope of work.

6. Contact Us

If you have any questions or concerns about your order, please contact:
support@metrohousesinvestors.com

(817) 885-9614